NVIDIA has just taken a huge charge of up to US$200 million for dealing with a problem regarding faulty die/packaging used in some of its GPUs. We are now seeing the fallout from manufacturers who are suffering with those faulty graphics chips and Dell seems to have been hit hard.
A posting on the Direct2Dell blog has acknowledged that some of the company’s laptops contain these GPUs. If you have one, then there is a higher chance of the GPU failing, with the first signs being random characters on the screen, multiple images, lines across the screen or just no output whatsoever as a final nail in the graphics coffin.
The affected Dell laptops include:
- Inspiron 1420
- Latitude D630
- Latitude D630c
- Dell Precision M2300
- Vostro Notebook 1310
- Vostro Notebook 1400
- Vostro Notebook 1510
- Vostro Notebook 1710
- XPS M1350
- XPS M1530
If you have one of the above machines and are not experiencing any problems then Dell recommends you update the BIOS on the machine. This will help alleviate the issue, but unfortunately the fix involves making your system fans work harder so your machine is noisier and potentially the battery will drain more quickly.
The Direct2Dell blog does say that battery life shouldn’t change, however, stating:
Several of you have expressed concern over potential battery life issues. The reality is that these BIOS updates will not have any noticeable effect on battery life or overall system performance. These updates do not make the cooling fan run all the time. The fan may cycle on more frequently, but when it does, it will run at half or quarter speed.
Read more at Direct2Dell.com
Matthew’s Opinion
If I was a Dell customers with one of these machines I’d be a bit annoyed that my laptop could potentially stop working if the graphics chip gets hot. The solution doesn’t seem that reassuring either as the fans will just come on more to try to cope.
I would actually want to send my machine back and have the GPU replaced. NVIDIA is taking a hit for their faulty processors so why shouldn’t all the GPUs be replaced if owners want them? I know this would cost them an absolute fortune, but they sold faulty goods.
If you do have one of the above machines that has gone wrong, or another make that contained one of these GPUs let us know your experiences and how manufacturers are dealing with these problems. Ars Technica also has a good piece about the faulty chips if you want to know more.
»read more from "Ten Dell laptops suffer NVIDIA GPU problems"