What is your laptop worth to you? I am not just talking about the cost of the hardware, but the data on it as well. According to one owner, she believes that her laptop, including the data on it, is worth about US$54 million. Mind you, that includes some added dollars for lost time and frustration.
According to MSNBC’S “The Red Tape Chronicles” blog, Raelyn Campbell is suing Best Buy for losing her laptop. As you have probably guessed by now, she wants $54 million from the retailer. Campbell had taken her laptop in for repairs only to have the laptop turn up missing. That amount comes after Best Buy attempted to reimburse her for the lost laptop by paying her $900. Campbell refused since that wouldn’t have covered the replacement of the laptop let alone any reimbursement for the missing data on it.
Best Buy later increased the offer, after Campbell contacted the Washington D.C. Attorney General’s office. After it contacted the store, Best Buy increased the offer to a $1,100 refund and a $500 gift card. Of course, the $54 million lawsuit helped to sway Best Buy to increase the offer even more when Campbell filed it in November. Best Buy then offered $2,500 in addition to the $1,100 refund and the $500 gift card. Campbell believes that is still not enough, since she has not received an explanation for her missing computer and her expenses have risen since filing the lawsuit.
Read more from “The Red Tape Chronicles” blog.
Brian’s Opinion
At the end of the day, Campbell is not suing for $54 million, because Best Buy lost her laptop. She is suing for that amount because of the lack of customer service she received from the company. It’s pretty ridiculous that she has been given no explanation for her missing laptop.
Think about what is on your laptop or your home computer right now. What would you do if everything went missing? What if the computer included sensitive financial information as well? If you’re like most people, then you may keep a lot of sensitive files on your computer, like tax forms, but probably the most personal thing you can lose is pictures.
The thing about a picture is that it is irreplaceable. Yet another reminder, to back up your files off-site somewhere, but how comfortable would you feel if someone you didn’t know had all of those pictures? Campbell wants more than simply her laptop back. She wants some of the privacy she has lost. She also wants Best Buy to acknowledge this intrusion appropriately, which clearly hasn’t been done to her satisfaction as of yet. At this point, I don’t know if Best Buy can really satisfy her at this point. Time rang out for that a long time ago.
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